Privacy policy

We know that the use and sharing of our customers’ information is an important subject, and we treat their data with careful consideration. This Privacy Notice describes how Tea Addict (hereinafter referred to as “we” or “us”) and its affiliates collect and process your personal information on the website. If you have any questions regarding this Privacy Policy, you can contact us at <please insert valid email>.

By using our website, you are consenting to the practices described in this Privacy Notice.

What information do we collect?

We receive, collect and store any information that you enter on our website or with which you provide us in any other way. In addition, we may collect information about your Internet protocol (IP) address, as well as your provided login; e-mail address; password; device details; connection information and purchase history. We may use software tools to measure and collect session information, including page response times, the length of visits to certain pages, page interaction information and how you navigate away from or between pages. We also collect personally identifiable information (including your name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews and recommendations.

Why do we collect information?

We use this data to operate our services, as well as to help to improve and develop our services, so that we can provide the best user experience for our customers. Please also note that this may require the use of automated decision-making in some cases. We have provided a specific list of the reasons for collecting data below:

Fulfilling orders: In order to ensure that your delivery arrives in the correct place we need to collect your personal information, such as your name, address and payment information.
Troubleshooting issues: We may use your information to improve the functionality and performance of our services, to fix errors and to ensure that our website is the best it can be.
Recommendations and personalisation: We may use your personal information to recommend features, products and services that might be of interest to you, identify your preferences, and personalise your Tea Addict experience.
Complying with legal obligations: We may be required to collect certain information by law.
Communicating with our customers: We may use your personal information to communicate with you regarding your delivery or use of our services. For example, we may send you an email to confirm your order.
Advertising: We may use the information we collect to display advertisements for features, products, and services that might be of interest to you. We do not use information that personally identifies you for this purpose.
Fraud Prevention and Credit Risks: We use the information we collect to prevent and detect fraud and protect our customers’ accounts. We may also use scoring methods to assess and manage credit risks.
Analysing trends: We may create aggregated statistical data, so that we can review our business and decide upon future courses of action.

How is your information stored?

Tea Addict is hosted on the Wix.com platform. Wix.com provides Tea Addict with the online platform that allows for the sale of products and services. Your data may be stored on Wix.com’s data storage devices, databases and general Wix.com applications. They store your data on secure servers that are protected by advanced security features and a firewall.

All direct payment gateways offered by Wix.com and used by Tea Addict adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is comprised of brands, such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.

How are cookies used on our website?

We use cookies to identify your browser and device, learn more about your interests and operate the essential features of our website amongst other purposes. These purposes are listed below:

Identifying users: This allows us to recognise you as a signed-in user, provide you with product recommendations, display personalised content and provide other features and services pertaining to customisation.
Recording preferences: This allows us to apply your preferences, for example to record whether or not you would like to see personalised ads.
Keeping track of items stored in your shopping basket: By using cookies, we can save items to your shopping basket, so that you can perform multiple purchases at once.
Conducting research and diagnostics: Cookies help us to improve our services and our website.
Preventing fraud: We use cookies to help to identify and prevent any cases of fraud.
Improving security: We want to make sure our security measures are always on the cutting edge of modern technology. Cookies help us to analyse and improve our security continuously.
Delivering personalised ads: We only want to provide you with the most relevant advertisements and cookies help us to determine which these are.

Some cookies are necessary for the functioning of our website. If you block or otherwise reject our necessary cookies, you will not be able to add items to your basket, proceed to the checkout, purchase products or use services that require you to log in.

Do we share your personal information?

We know that your data is important. Your data will be stored with Wix.com as mentioned in the “How is your information stored?” section, and we only share your data with other parties for the purposes listed below:

Service providers: Some services for the website may be provided by third parties (for example, the processing of certain payment methods). We may share your data with such third parties where it is necessary for the service in question.

Business transfers: As our company grows, we may decide to buy or sell services other businesses in the future. This may involve the transferring of customer data.

Legal requirements: We may be compelled by legal authority to share your data. Additionally, the sharing of data may be necessary in order to enforce our Terms and Conditions or protect our customers.

For any other cases, you will be notified when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

What are your rights?

Under the GDPR, you have the right to access, rectify, erase, restrict and object to the processing of your data, as well as to receive your data in a convenient and portable way. If you wish to invoke any of these rights or withdraw your consent to the processing of your data, please contact us at <please insert valid email>.

What is the lawful basis for the processing of your data?

We will only process the data that we hold about you based on the principles established in Article 6 of the GDPR:

(a) Consent: you have given clear consent for us to process your personal data for a specific purpose.

(b) Contract: the processing of your data is necessary for a contract you have with us or because of steps detailed in the contract.

(d) Vital interests: the processing is necessary to protect someone’s life.

(e) Public task: the processing is necessary for us to perform a task in the public interest and the task has a clear basis in law.

(f) Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data, which overrides those legitimate interests. We shall notify you of the exact nature of such legitimate interests, should they apply.

We will only keep your data for as long as one or more of the relevant lawful bases applies to your data or for as long as is required by law (if the latter is of a longer duration).

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we process and/or disclose it.

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